What We Do
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- Publicizes neglect and abuse in general and in specific nursing homes, educates legislators, physicians, discharge planners, the press and the public
- Holds the state licensing agencies accountable for poor inspections and oversight by (1) exposing bad practices, and (2) lobbying for audits
- Files complaints with the oversight agencies for families and staff who are reluctant to file complaints themselves for fear of retaliation
- Appeals supposedly “INVALID” determinations of complaint investigations
- Accompanies and supports families at involuntary transfer proceedings
- Accompanies family members to care plan meetings
- Supports staff who speak out against abuse and neglect of residents
- Finds resources for staff fired for reporting neglect and abuse
- Helps families to settle disputes amicably with the nursing home by filing a Notice of Complaint to the Administrator
- Introduces and supports protective legislation
- Testifies before special legislative committees on nursing home abuse and neglect, corruption and fraud
- Exposes legislators who are indebted to the nursing home industry because they take money from them and work against the welfare of residents